Privacy policy
At Tools House US, we respect your privacy and are committed to providing transparency about how information may be collected and used when you visit our website, place an order, contact our support team, or interact with our services.
This Your Privacy Choices notice explains the choices and rights that may be available to you regarding your personal information.
1. Your Privacy Rights
Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.
These rights may include the ability to:
- Request access to personal information we maintain about you;
- Request correction of inaccurate or incomplete personal information;
- Request deletion of personal information, subject to applicable legal exceptions;
- Request information about how your personal information is collected, used, or disclosed;
- Opt out of certain forms of targeted advertising or the sharing of personal information for targeted advertising purposes;
- Opt out of the sale of personal information where applicable under law;
- Obtain a copy of certain personal information in a portable format; and
- Appeal certain decisions regarding a privacy request, where applicable.
The availability and scope of these rights may vary depending on your state of residence and applicable law.
2. Managing Marketing Communications
If you receive promotional emails from Tools House US, you may unsubscribe from marketing communications by using the unsubscribe link included in the applicable email.
Unsubscribing from promotional communications does not necessarily stop service-related communications.
We may still contact you when reasonably necessary to fulfill an order, provide customer support, communicate important account or transaction information, or provide other communications that are not promotional in nature.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, analytics technologies, and similar tools to operate the website, remember preferences, understand website usage, improve our services, and support advertising activities.
Depending on your location and applicable law, you may have options to control certain cookies or similar technologies through our website's available privacy or cookie controls.
Disabling certain technologies may affect the functionality or availability of some website features.
4. Targeted Advertising and Your Choices
Tools House US may work with third-party advertising, analytics, or technology providers that help us understand website activity or display advertisements that may be relevant to customers.
Depending on applicable law, certain activities involving personal information may be considered targeted advertising, cross-context behavioral advertising, sharing, or a sale of personal information.
Where required by applicable law, we will provide mechanisms that allow eligible consumers to opt out of applicable processing activities.
If your browser or device supports a legally recognized universal opt-out mechanism, such as a valid Global Privacy Control (GPC) signal, our handling of that signal will depend on applicable law and the services available on our website.
5. Do Not Track
Some browsers offer a Do Not Track (DNT) setting.
Because there is currently no universally accepted standard for interpreting DNT signals across websites and technologies, our website may not respond to every DNT signal in the same manner.
Where applicable law requires recognition of a particular privacy signal, we will handle that signal as required by law.
6. Requesting Access, Correction, or Deletion
If you would like to submit a privacy request, please contact us at:
Depending on the nature of your request and applicable law, we may ask you to provide information reasonably necessary to verify your identity and protect your personal information from unauthorized access.
We will process verified requests within the timeframe required by applicable law.
7. Verification of Privacy Requests
To protect customer information, we may need to verify that a privacy request is actually being made by the individual to whom the information relates or by an authorized representative.
The verification information requested will depend on the nature and sensitivity of the request.
We will not require you to provide information that is unnecessary for reasonably verifying your request.
8. Authorized Agents
Where permitted by applicable law, you may authorize another individual to submit a privacy request on your behalf.
We may require reasonable documentation confirming the agent's authority and may independently verify your identity before completing the request.
9. Appeals
If applicable privacy law provides you with a right to appeal our decision regarding a privacy request, you may submit an appeal by contacting:
Please include enough information for us to identify the original request and understand why you believe the decision should be reconsidered.
We will review eligible appeals in accordance with applicable law.
10. Non-Discrimination
Tools House US will not unlawfully discriminate against customers for exercising privacy rights available to them under applicable law.
Where permitted by law, certain services or features may require information that is reasonably necessary to provide those services.
We will handle such situations in accordance with applicable privacy requirements.
11. Children's Privacy
Our website is not intended for children who are under the age at which they can legally provide consent to the processing of their personal information under applicable law.
We do not knowingly request or intentionally collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us at help@toolshouseus.com.
12. Third-Party Services
Our website may use third-party services such as payment processors, analytics providers, advertising platforms, shipping providers, customer support services, and other technology providers.
These third parties may process information according to their own privacy policies and applicable legal requirements.
Your privacy choices may also be affected by the settings and controls provided by those third parties.
13. Contact Us
If you have questions about your privacy choices, want to exercise an applicable privacy right, or need assistance with a privacy request, please contact our support team.
Tools House US
Email: help@toolshouseus.com
Customer Support Hours: 7:00 AM – 5:00 PM ET
Location: United States of America
We are committed to reviewing privacy requests carefully and providing assistance throughout the process.
Note: The specific privacy rights available to you may depend on your state of residence and other applicable laws. This notice is intended to provide general information about privacy choices and should be read together with our Privacy Policy.