Shipping policy
At Tools House US, we are committed to providing a straightforward and reliable shipping experience. Please review the information below regarding order processing, shipping times, tracking, and potential delivery delays.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Processing includes payment verification, order preparation, quality checks, packaging, and preparation for shipment.
Orders are not typically shipped on weekends or U.S. federal holidays. Processing may therefore take slightly longer during holidays, promotional periods, or periods of unusually high order volume.
2. Shipping Time
After an order has been processed and shipped, the estimated delivery timeframe is generally:
7–30 business days
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, holidays, and other circumstances outside our control.
3. Estimated Delivery Time
The total estimated timeframe from purchase to delivery may therefore include:
- Order processing: 1–3 business days
- Shipping and delivery: 7–30 business days
While most orders are expected to arrive within the estimated timeframe, occasional delays may occur.
4. Order Tracking
When tracking information is available, it may be provided to the customer through the email address associated with the order.
Tracking information may take some time to become active after the package has been handed over to the carrier.
If your tracking information has not updated immediately, please allow additional time for the carrier's system to register and update the shipment.
5. Shipping Delays
Tools House US works with shipping carriers and logistics partners to deliver orders as efficiently as possible. However, certain circumstances may cause delays, including:
- Severe weather;
- Holidays;
- Carrier delays;
- Customs processing;
- Incorrect or incomplete delivery information;
- High shipping volumes;
- Transportation disruptions;
- Public emergencies; or
- Other circumstances beyond our reasonable control.
A shipping delay does not automatically qualify an order for a refund or cancellation. If your order appears to be significantly delayed, please contact our support team so we can review the shipment and assist you.
6. Customs, Duties, and Import Fees
For shipments that may be subject to customs procedures, the delivery timeframe can be affected by customs clearance.
Any customs duties, taxes, import fees, or other charges imposed by applicable authorities are the responsibility of the customer unless otherwise stated at checkout or required by applicable law.
Tools House US cannot guarantee the amount or timing of any customs-related charges because these are determined by the relevant authorities.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information at checkout.
If you realize that your shipping address is incorrect, contact us as soon as possible at help@toolshouseus.com.
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has already been shipped.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where applicable.
8. Lost, Stolen, or Missing Packages
If tracking indicates that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the delivery location indicated by the carrier.
You may also contact the shipping carrier directly to request additional delivery information.
If you still cannot locate your package, contact us at help@toolshouseus.com. Our support team will review the available shipment information and assist you with the next steps.
9. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as reasonably possible.
We may request photographs or videos of the package, shipping label, packaging, and product to help us investigate the issue and determine the appropriate resolution.
Depending on the circumstances, a damaged shipment may qualify for a replacement, exchange, refund, or another appropriate solution.
10. Delivery Address and Delivery Attempts
Once an order has been shipped, delivery is handled by the applicable shipping carrier.
Tools House US is not responsible for delays or failed delivery attempts caused by an incorrect address, refusal of delivery, failure to collect a package, or other circumstances attributable to the customer.
If a package is returned to us because of an incorrect address or unsuccessful delivery, please contact our support team at help@toolshouseus.com to discuss available options.
Additional shipping charges may apply when a package needs to be reshipped.
11. Shipping Restrictions
Certain products, destinations, or shipping methods may be subject to carrier restrictions or applicable laws and regulations.
If an order cannot be shipped to a particular destination or through a selected shipping method, Tools House US may contact the customer regarding available alternatives.
12. Our Customer Support
If you have questions about your shipment, tracking information, delivery status, or any other shipping concern, our support team is available to assist you.
Customer Support Email: help@toolshouseus.com
Customer Support Hours: 7:00 AM – 5:00 PM ET
We encourage customers to contact us whenever they experience a shipping issue. Our team will review the available information and work with you toward an appropriate resolution.
13. Contact Us
For questions regarding this Shipping Policy or assistance with an order, please contact:
Tools House US
Email: help@toolshouseus.com
Customer Support Hours: 7:00 AM – 5:00 PM ET
Location: United States of America
By placing an order with Tools House US, customers acknowledge that the delivery timeframes stated in this policy are estimates and may vary due to circumstances beyond our reasonable control.