Terms of service
Welcome to Tools House US. These Terms and Conditions of Service ("Terms") govern your access to and use of the Tools House US website, products, services, and related content.
By accessing our website or placing an order, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. About Tools House US
Tools House US operates an online retail store offering tools and related products to customers.
Business Name: Tools House US
Customer Support Email: help@toolshouseus.com
Customer Support Hours: 7:00 AM – 5:00 PM ET
Location: United States of America
Our customer support team is available to assist customers with product questions, orders, shipping concerns, returns, exchanges, refunds, and other general inquiries.
2. Product Information and Product Authenticity
Tools House US offers replica and alternative versions of certain tools associated with well-known brands.
Unless expressly stated otherwise, products sold through Tools House US are not manufactured by, sponsored by, endorsed by, authorized by, or affiliated with the respective third-party brand owners.
References to third-party brands, names, models, designs, or product characteristics are intended solely to help customers understand the type, style, compatibility, or intended use of a product where applicable.
Customers should carefully review the product description, images, specifications, dimensions, included accessories, and other available information before placing an order.
Nothing on our website should be interpreted as representing that Tools House US is an authorized dealer, representative, licensee, partner, or affiliate of a third-party brand unless expressly stated.
3. Intellectual Property and Third-Party Trademarks
Third-party trademarks, brand names, logos, and other intellectual property displayed or referenced on our website belong to their respective owners.
Tools House US does not claim ownership of third-party trademarks unless expressly stated.
Customers may not use our website, content, product listings, images, text, branding, or other materials in a manner that suggests an unauthorized affiliation, sponsorship, endorsement, or business relationship with Tools House US or any third party.
Trademark owners generally use trademarks to identify the source of goods and services, and confusingly similar marks can create a likelihood of consumer confusion.
4. Product Quality and Specifications
We make reasonable efforts to ensure that product descriptions, specifications, images, measurements, and other information displayed on our website are accurate.
However, minor differences may occur between product images and the actual product, including differences in color, packaging, labeling, measurements, or appearance.
Product specifications may also be updated or changed by manufacturers or suppliers without notice when such changes do not materially affect the product's intended function.
If you have questions about a product before purchasing, we encourage you to contact our support team at help@toolshouseus.com.
5. Pricing and Availability
All prices displayed on our website are subject to change without prior notice.
We reserve the right to correct pricing, typographical, description, inventory, or other listing errors.
If an order is placed based on an obvious pricing or listing error, we may contact the customer regarding the error and provide available options, including cancellation where appropriate.
Product availability is not guaranteed until an order has been processed and accepted by Tools House US.
6. Orders and Order Acceptance
Placing an order through our website constitutes an offer to purchase the selected products.
An order confirmation email confirms that we have received your order. It does not necessarily mean that the order has been finally accepted or that the products are guaranteed to be available.
Tools House US reserves the right to refuse, cancel, or limit an order when reasonably necessary, including in situations involving:
- Product availability issues;
- Pricing or listing errors;
- Suspected fraudulent or unauthorized transactions;
- Incorrect customer information;
- Shipping restrictions;
- Legal or regulatory requirements; or
- Other circumstances that reasonably prevent fulfillment of the order.
If we cancel an order after payment has been received, any applicable refund will be processed according to our Return & Refund Policy and applicable law.
7. Payment
Customers must provide accurate and complete billing and payment information when placing an order.
By submitting payment information, you represent that you are authorized to use the payment method provided.
Payments may be processed through third-party payment providers. Tools House US does not store or directly control sensitive payment information handled by those providers, except as otherwise described in our Privacy Policy.
8. Shipping and Delivery
Orders are generally processed within 1–3 business days.
Estimated shipping and delivery time is generally 7–30 business days after processing.
These are estimates and may vary due to carrier operations, customs procedures, weather, holidays, destination, transportation disruptions, or other circumstances outside our reasonable control.
Tools House US will make reasonable efforts to fulfill orders within the applicable advertised timeframe. If we determine that an order cannot be shipped within the promised timeframe, we will provide any notices, options, cancellation rights, or refunds required under applicable law.
The FTC's Mail, Internet, or Telephone Order Merchandise Rule requires online sellers to have a reasonable basis for advertised shipping representations and provides consumer protections when sellers cannot ship within the promised timeframe.
For additional information, please review our Shipping Policy.
9. Returns, Refunds, and Exchanges
Returns, refunds, and exchanges are governed by our Return & Refund Policy, which forms part of these Terms.
Customers should review that policy before purchasing.
Nothing in these Terms is intended to limit consumer rights that cannot legally be waived or restricted under applicable federal or state law.
10. Order Cancellations
If you wish to cancel an order, contact help@toolshouseus.com as soon as possible.
Because orders may enter processing shortly after purchase, cancellation cannot always be guaranteed before shipment.
If an order has already been shipped, the customer may need to follow the applicable return procedure.
Where applicable law provides a cancellation or refund right, nothing in these Terms is intended to restrict that right.
11. Customer Responsibilities
When using our website, you agree to:
- Provide accurate and complete information;
- Use the website only for lawful purposes;
- Provide accurate shipping and billing information;
- Not attempt to interfere with the operation or security of the website;
- Not engage in fraudulent or abusive purchasing activity;
- Not misuse customer support services; and
- Not use our website or content to violate applicable laws or the rights of others.
12. Website Content
We make reasonable efforts to keep website information accurate and current.
However, Tools House US does not guarantee that every piece of website content will always be complete, current, accurate, or free from typographical errors.
We reserve the right to modify, update, suspend, or discontinue portions of the website, products, services, or content at any time, subject to applicable law.
13. Third-Party Services and Links
Our website may use third-party services, payment processors, shipping providers, analytics providers, advertising platforms, or other external services.
Third-party services may have their own terms, privacy policies, and practices.
Tools House US is not responsible for the independent policies or practices of third-party services that are outside our reasonable control.
14. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the website and its content are provided on an "as available" basis.
Tools House US does not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
Nothing in these Terms excludes or limits any warranty, right, remedy, or protection that cannot legally be excluded or limited under applicable law.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Tools House US will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our website or purchase of products, except where such limitation is prohibited by applicable law.
Nothing in these Terms limits liability that cannot legally be limited or excluded.
16. Product Use and Safety
Customers are responsible for using products in accordance with applicable instructions, warnings, safety information, and intended use.
Tools House US does not encourage customers to use products contrary to applicable safety requirements or manufacturer instructions.
Customers should review available product information and safety instructions before using a tool or related product.
If you have questions about the intended use or specifications of a product, please contact our support team before use.
17. Prohibited Activities
You may not use our website or services to:
- Violate applicable laws or regulations;
- Commit fraud or facilitate fraudulent transactions;
- Attempt to gain unauthorized access to our systems;
- Interfere with website functionality or security;
- Scrape or reproduce website content without authorization;
- Misrepresent your relationship with Tools House US or another business;
- Infringe the intellectual property rights of others; or
- Engage in activity that could reasonably harm Tools House US, its customers, or third parties.
18. Privacy
Your use of our website is also subject to our Privacy Policy.
Our Privacy Policy explains how information may be collected, used, stored, and handled when you interact with Tools House US.
19. Changes to These Terms
Tools House US may update these Terms from time to time to reflect changes to our services, business practices, legal requirements, or other circumstances.
When changes are made, the updated version will be posted on our website with a revised "Last Updated" date.
Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
20. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary, and the remaining provisions will remain in effect to the fullest extent permitted by law.
21. Governing Law
These Terms shall be interpreted and applied in accordance with applicable laws of the United States and, where applicable, the laws of the jurisdiction governing the transaction.
Nothing in these Terms is intended to deprive consumers of mandatory protections or rights provided by the laws applicable to their purchase.
22. Customer Support
Our support team is available to help customers with questions, concerns, orders, returns, exchanges, refunds, shipping issues, and product information.
Customer Support Email: help@toolshouseus.com
Customer Support Hours: 7:00 AM – 5:00 PM ET
We encourage customers to contact us before initiating a dispute whenever possible so our team has an opportunity to review the situation and provide assistance.
23. Contact Information
For questions regarding these Terms and Conditions of Service, please contact:
Tools House US
Email: help@toolshouseus.com
Customer Support Hours: 7:00 AM – 5:00 PM ET
Location: United States of America
By accessing our website or placing an order, you acknowledge that you have had an opportunity to review these Terms and agree to be bound by them to the extent permitted by applicable law.